How do I raise a return or exchange request?

Raise a return or exchange request within 4 days of delivery by messaging us on WhatsApp at 7498734548 or emailing contact@thehabitstore.in. Requests through any other channel will not be accepted. You'll need to share clear photos or videos of the product and packaging showing the issue before any pickup is scheduled.

Are Clear Out Sale items eligible for return or exchange?

No. Products listed under the Clear Out Sale collection are sold at heavy discounts to clear inventory and are not eligible for returns or exchanges — all sales are final. Check the size guide carefully before ordering from this collection.

What fees are deducted from a refund?

A reverse pickup fee is deducted from your refund: ₹120 up to 500g, ₹195 up to 1000g, and heavier parcels charged accordingly. A non-refundable 5% processing and platform fee is also deducted from the order value, and shipping charges are non-refundable. Refunds are processed within 5-8 working days after we receive and inspect the return.

Can I cancel my order after it has shipped?

Orders already shipped cannot be cancelled directly, but you can refuse delivery. Once the parcel is returned to us, we process your refund after deducting the applicable reverse pickup fee and 5% processing and platform fee, the same as a standard return.

Returns & Exchange Policy

Q: Is exchange free, and what if I want a different value item?

One exchange per order is free, apart from Clear Out Sale items. For sizes 2XL and above, additional charges may apply. If exchanging for a higher value item, pay the difference at the time of exchange. If exchanging for a lower value item, differences of ₹300 or less are not refunded; amounts above ₹300 are refunded.

Returns & Exchange Policy
Last updated: August 2026

We want you to love what you ordered. If something's off — wrong print, wrong size, damaged item, or item different from what was ordered — we'll make it right.

Raise a return or exchange request within 4 days of delivery by emailing us at contact@thehabitstore.in or messaging us on WhatsApp at 7498734548 (messages only, we're unable to take calls on this number). Requests through any other channel will not be accepted.

Condition of Return
Items must be unworn, unwashed, unaltered, and returned in original packaging. To raise a request, you must share clear photos/videos of the product and packaging showing the issue. This is required before any pickup is scheduled.

Clear Out Sale Items
Products listed under our Clear Out Sale collection are being sold at heavy discounts to clear existing inventory. These items are not eligible for returns or exchanges — all sales are final. We recommend checking the size guide carefully before ordering from this collection.

Exchanges
Apart from Clear Out Sale items, exchanges are free. One exchange per order. For sizes 2XL and above, additional charges may apply.

Exchanging for a higher value item? Pay the difference at the time of exchange.

Exchanging for a lower value item? If the difference is ₹300 or less, no amount is refunded — the exchange itself is a cost we absorb (reverse pickup + forward shipping of your new item). If the difference exceeds ₹300, the amount above ₹300 will be refunded.

Returns & Refunds
A reverse pickup fee is deducted from your refund:
Up to 500g — ₹120
Up to 1000g — ₹195
Heavier parcels — charged accordingly

A non-refundable 5% processing & platform fee is also deducted from the order value. Shipping charges are non-refundable.
Refunds are processed within 5–8 working days after we receive and inspect the return.

Partial COD Orders
The upfront payment collected for Partial COD orders is non-refundable once your order has entered processing or shipped — including in cases of non-collection, missed delivery, unavailability, or order abandonment.

This amount entirely goes towards forward shipping (delivering to you) and reverse shipping (returning to us) in case of non-collection. It is not revenue for us — it is a logistics cost we pass on. If a Partial COD parcel is not collected after shipping, the order will be closed and the upfront amount will not be refunded or adjusted toward any future order.

To cancel before your order enters processing, see Cancellations below — a 5% fee applies instead of full forfeiture.

Cancellations
To cancel, reach out to us as soon as possible by emailing us at contact@thehabitstore.in or messaging us on WhatsApp at 7498734548 (messages only, we're unable to take calls on this number). We'll check your order status and let you know if cancellation is still possible.

Orders move into processing as early as 2-3 hours after being placed — this is when print preparation begins and the shipping label is booked with our courier. Once an order has entered processing, it cannot be cancelled, even if it hasn't physically shipped yet.

If the order hasn't entered processing yet: we'll cancel it and refund you, minus a non-refundable 5% processing & platform fee. For prepaid orders, this is 5% of the order value. For Partial COD orders, this is 5% of the amount collected from you upfront.

If the order has already entered processing or shipped: it cannot be cancelled. You can choose not to collect the parcel at delivery. Once the courier marks it as returned to us:
For prepaid orders, we'll process your refund after deducting the 5% processing & platform fee and the applicable reverse pickup fee. Shipping charges are non-refundable.
For Partial COD orders, the upfront amount is non-refundable — see Partial COD Orders above.

Please note: Our products are made to order. Cancellations after an order has entered processing mean we bear the cost of printing, packing, and logistics — the deductions above reflect this.

How to Raise a Request
Email: contact@thehabitstore.in
Or WhatsApp: 7498734548 (messages only, we're unable to take calls on this number)

Returns & Exchange Policy

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